Where do you ship from?
All products are shipped from our facilities in Coimbatore (Manchester of South India), Tamil Nadu based on your specific order.
What payment options does PETAL HOME LLP support?
- We accept all Master, Visa and American express cards
- Net banking facility of all Major Banks in India
Are there any hidden charges when I make a purchase on PETALHOME.in (Octroi, Sales Tax)?
No, the listed price is inclusive of all the taxes and is the final price what you have to pay for the product.
Can you ship to a P.O. Box?
Unfortunately, we are unable to ship to a P.O. Box. You must provide us with a valid residential or business address in order to accommodate your request.
How is my order shipped?
All Petalhome.in orders are shipped door to door, and via a number of shipping companies within India from our warehouse in Coimbatore, India to your provided shipping address.
Do you offer expedited shipping?
No, at this point we are unable to offer overnight or expedited delivery service.
What is your shipping time frame?
We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouses across India. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email. Orders are shipped Monday through Friday; weekend and holiday deliveries are excluded.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can I change my shipping address after placing my order?
Once we receive your order, we take approximately 3 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at info@petalhome.in with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes.
Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, merchant’s location, courier services and unfavourable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered e-mail/contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team on 0422 – 4226210 or contact us at info@petalhome.in.
Why was my package undeliverable?
If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address
PETAL HOME LLP does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format
If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Refused by Recipient
If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
What is PETAL HOME LLP’s insurance policy?
All packages sent by PETAL HOME LLP are insured directly by the shipping company.